Talk to us
A person reads every one of these. No contact-form black hole, no chatbot, no qualification call before you can see the product.
Get the App
Service Transition & Readiness is on the Atlassian Marketplace. Pricing and trial details are on the listing.
Questions before you install? Write to steven@itsm-ltd.com.
Book a walkthrough
A screen-share through a real transition — readiness scoring, a gate decision, early-life support and the portfolio — against sample data or your own process. 30 minutes.
Prefer email? steven@itsm-ltd.com
What to include
None of this is required, but it means the first reply is useful rather than a list of questions back:
- Roughly how many people would use it, and whether your Jira is Cloud
- Whether you run transitions today, and what you use instead
- Anything from your security review that needs answering first
Security questionnaires
Send these to support@itsm-ltd.com. We aim to respond within 5 business days, the target set out in the Cloud Security Statement. Much of what reviewers ask is already answered there.
Support and licensing
Existing customers: support@itsm-ltd.com. Priority definitions and first-response targets are in the Support and Maintenance Description.
Data protection
Data protection and privacy enquiries, including requests under the DPA, go to support@itsm-ltd.com. See the Privacy Policy for your rights.